Timeframe: 7 days, to return items from the date of purchase.
Condition of the Item: Items should be returned unopened, unused, and in their original packaging to be eligible for a refund or exchange. This is particularly important for health supplements to ensure product integrity.
Proof of Purchase: Customers may need to provide a receipt or order confirmation as proof of purchase when returning items.
Refund Method: Refunds may be issued in the same form of payment used for the original purchase, or as store credit if preferred.
Exceptions: Certain items may not be eligible for return due to health and safety regulations, such as opened or used supplements, or products that have been customized or specially ordered.
Return Shipping: Customers may be responsible for covering the cost of return shipping unless the return is due to an error on the part of the seller, such as receiving the wrong item or a defective product.
Restocking Fees: Depending on the policy, a restocking fee may be applied to returns, particularly for large or specialized items that require additional handling.
Shipping: Shipping is for the customer’s account